Privacy Policy

Privacy Policy

Welcome. To help you use our services with confidence, this Privacy Policy explains:

• How we collect personal information about you and why we collect it
• How we use your personal information, and
• The choices you have regarding your personal information

This Privacy Policy applies to HurricaneSoft's games, stores, websites, and related services — collectively referred to as the "Services." We publish updated versions at hurricanesoft.com.tw periodically. By continuing to use the Services after the effective date, you agree to the updated policy.

Data We Collect

The type of personal data we collect depends on the Services you use and applicable laws.

Data You Provide Directly

• Contact information (e.g., email address)
• Player name or tag and password
• Profile information (e.g., profile photo)
• Communications and other content you submit while using the Services (e.g., chat logs and support tickets)
• Data you provide in surveys, promotions, contests, and other activities
• Any other data you choose to share with us
• Payment data related to transactions you make through the Services — collected by our payment service providers

Data We Collect Automatically

• Account and game progress data, including internally generated account IDs created automatically in most cases
• Your IP address and mobile device identifiers (e.g., device or advertising ID)
• Device information such as device name, operating system, browser type and language, network provider, and mobile carrier
• Data collected through cookies and similar technologies (see below)
• Approximate location data (derived from IP address)
• Service usage data, including game data, purchase history, and interactions with other players

Data From Partners

• Data received when you link third-party tools (e.g., LINE, Facebook, WeChat, or Kakao) to our Services
• Demographic data (e.g., approximate location based on IP address)
• Fraud prevention data (e.g., misuse of refund mechanisms or click fraud)
• Data from gaming platforms or payment service providers (e.g., payment verification data)
• Data for advertising and analytics (e.g., surveys) to help us provide better services
• Data shared from third-party services (e.g., LINE, Facebook, WeChat, Kakao) via your privacy settings

Why We Collect Your Data

We use your data for various operational purposes, including:

To Operate Our Services

To fulfill our contractual obligations, we process necessary data to:

• Create accounts, allow gameplay, and provide access to our Services
• Operate the Services
• Verify and confirm payments
• Deliver products and services you request
• Send you service-related communications

To Improve the Player Experience

To provide an excellent experience, we have a legitimate interest in collecting and processing data to:

• Update and improve player profiles
• Develop and improve the Services and player experience
• Manage our relationship with you
• Provide social features within the Services
• Personalize your service experience
• Respond to comments and questions, and provide player support
• Send you HurricaneSoft offers through the Services, other websites, and via email
• Send you updates, security alerts, and support messages
• Enable communication between players

To Display Personalized Ads

To display personalized ads in the Services and elsewhere (including email), we have a legitimate basis to process data to:

• Track content you access and your online behavior while using the Services
• Deliver, target, and improve our advertising and services

For information on how to opt out of personalized advertising, see "Your Rights & Choices" below.

To Maintain Safety and Fairness

Ensuring a fair and safe environment is our top priority. See our Terms of Service for details.

To maintain the safety and fairness of the Services, combat fraud, and ensure appropriate use, we have a legitimate basis to process data to:

• Analyze and monitor use of the Services and their social features
• Moderate chat content automatically or manually
• Take action against fraudulent or inappropriate behavior

For the above purposes, we may analyze, profile, and segment all collected data.

Your Rights & Choices

You can opt out of marketing emails and other direct marketing communications.

You can opt out by changing in-game settings or following instructions in promotional messages we send. Updated settings may not take effect immediately. Note that you may still receive non-promotional messages, such as service updates or changes to our Terms of Service or this Privacy Policy.

Push Notifications

We may send push notifications through our mobile apps. You can opt out at any time by changing your mobile device settings.

Opting Out of Targeted Ads

You can opt out of interest-based advertising on mobile apps by reviewing the privacy settings on your Android or iOS device and disabling "Allow Apps to Request to Track," or selecting "Limit Ad Tracking" (iOS) or "Opt out of Ads Personalization" (Android).

You may also opt out of personalized in-game offers through the options available in game settings (where applicable).

Accessing Your Personal Data

Upon request, we will provide you with a copy of your personal data in electronic format.

Your Other Rights

You also have the right to correct your data, delete your data, and object to or restrict how we use and share it. You may withdraw consent at any time.

We will respond to all requests within a reasonable time. If you have an unresolved privacy concern that we have not addressed satisfactorily, you may contact a data protection authority in the EEA, Switzerland, or the UK.

To exercise any of the above data subject rights, please use the support options listed in the "Contact Us" section above. We will respond in accordance with applicable law.

Cookies and Similar Technologies

Like most online services, we and our partners use cookies and similar technologies to deliver and personalize the Services, analyze usage, serve targeted ads, and prevent fraud. Cookies allow us and our partners to store preferences and track your activity within the Services. Our partners may operate under their own privacy policies.

You can disable cookies in your browser settings, but some parts of the Services may not function properly as a result.

How We Protect Your Data

Security

To ensure a safe experience, we continuously develop and implement administrative, technical, and physical security measures to protect data from unauthorized access, loss, misuse, or alteration.

Data Retention

We retain data for as long as your account is active or as needed to provide the Services. For example, we periodically de-identify inactive game accounts and remove unnecessary data. Please note that if you request deletion of your personal data, we may retain certain data as required for legitimate business purposes (e.g., legal obligations, dispute resolution, and enforcement of agreements).

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